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Refund Policy

Refund Terms

Support Nerds constantly works hard to empower our customers with technology, even if you shop tech products with us or use our IT services. If for any reason you are not completely satisfied with your purchase, we can help you with the refund.

Refund Period

We want you to love what you order, but if you want a refund for your order, please read the below-mentioned details of a specific time interval that starts from the day you receive your product or service.

Member status Standard
Major Appliances 15 days
Other products 15 days
Services 15 days
How to ask Refund for Product or Service You Ordered

We want to give you a hassle-free way to ask for a refund. You have 15 days from receiving your order to return an item. Gather the purchases you want to return, just make sure your items are in the original condition, contents, and packaging. You may request returns for the items you buy on Please contact the customer service executive via email, or phone 888-462-2719.

How to Ask Refund for a Major Appliance

We want to give you a satisfying service to our customers from their purchase. Before your new appliance arrives, you need to properly inspect it before accepting your delivery. If the box looks as though they are damaged, make sure you refuse delivery. If you bought appliances by yourself or accepted the order, you have 15 days to ascertain the damage or defect in the product before issuing a refund/replacement. Please reach our customer executive via email or phone 888-462-2719.

Refund method and timing:

Once we receive your return mail, we'll check the issue and the full refund process will take 2-3 working days by sending you a confirmation email. After that, we'll process your refund using the same payment method you chose when you made your order, it may take up to 7 days depending on your bank's processing time.

Return Information
  • Please keep the returned item in its like-new condition. If your item is damaged or unsanitary or dented or defective or scratched may be denied a return.
  • All returns/exchange items must include accessories, documentation, and packaging. If not, we reserve the right to refuse the return or allow a return with a nonrefundable deduction on your refund for what is missing.
  • If you earned a discount or free item by shopping for multiple items together, you will lose that benefit if you do not return all items.
  • All final-sale merchandise are not eligible for return. Other non-cancelable purchases include custom orders, personalized orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, fuel, ink, and 3D printer filament.
Special considerations:

Call Support Nerds on 888-462-2719 for instructions. Let the customer care executive know that you want a refund for a service or product.