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Support Nerds INC. (Support Nerds) maintains separate refund policies based on the plan purchased by the Subscriber (“you”).
Single-Incident Plan Refunds:
Unused Single-Incident Plans must be used within 30 days of purchase. No refunds will be issued for unused Single-Incident Plans after 30 days.
Subscription Plan Refunds:
A used Single-Incident Plan is eligible for refund if the issue/incident cannot be resolved by our technicians. In this case, refund requests must be made within 7 days of the last interaction with a Support Nerds technician. If a refund request is not received within 7 days, the Single-Incident Plan will be honored for a future issue/incident.
If the same initial problem reoccurs but after 30 days from the date of activation, and if problem could not be fixed this time, then Support Nerds doesn’t hold any commitment of refunding the money. Money back policy for original problem resides only in the first 30 days of activation.
For Subscription Plans, refund requests will be honored if our technicians have not been able to resolve any issue within the first 30 days of the subscription. If Support Nerds has successfully resolved one or more cases, the Subscription Plan fees are not refundable.
Add-on Plan Refunds:
For add-on plans, like downloading or installing any software, security license, operating system, refund will be honored if our technicians have not been able to fix the issue. If Support Nerds technicians have successfully resolved the issue, then the plan fees are not refundable. Support Nerds INC. (Support Nerds) issue refunds for all problems that turn out to be out-of-scope and problems that cannot be fixed over the phone, email or chat. If Customer is not satisfied and the issue is not fixed or the same issue occur again and again, Support Nerds will honor the refund once a request is made by the Subscriber within 30 days since the issue was brought to the attention of Support Nerds.
Processing of refund can take up to 7-10 business days to reflect in your respective bank account, credit card or debit card. However, a confirmation email regarding the refund will be sent immediately to your subscribed email address.
Support Nerds reserves the right, at any time and without notice, to update or otherwise modify this Refund Policy by posting such update or other modification at the Refund Policy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Refund Policy periodically to determine if it has been modified.