Frequently Asked Questions

Support Nerds is a tech support service provided by our fully-vetted and background checked team of technicians. In addition to a complete range of tech installation and support services, we also offer online support for issues that can be resolved. We’re making technology simple.
Support Nerds come from a variety of backgrounds. They are full-time tech support professionals. Rest assured, we hand select our techs and only after they have been vetted and demonstrate their knowledge through a series of skills assessments.
Each and every technician undergoes a complete background check to ensure your safety and work reliability.
Certified Support Nerds technicians offer support for technology, gadgets, and services ranging from computer to server support. We assist you to fix your device problems and offer services with ease.
If it is related to technology, we surely assist you to mend it. Got a new device? We make you learn how to use it. We are really good at detaching or eliminating threats, accelerating computers, setting up updates, and troubleshooting wireless networks.
Our tech experts are available at your request. After you purchase Individual or Business Plan, you’ll be given a dedicated toll-free number to call for support from real humans. Also, you can sign up the application that we install on your device to chat with our tech experts, prompt to support you with your any issues related to our services and products.
Support Nerds is a US-based IT solution provider and our highly expert technicians are the US-based as well.
Nope. You can chat with Support Nerds tech experts. Just click on the “Chat with an Agent” icon on your device to start a chat with the real humans.
As we serve nationwide so you don’t need to leave your home. On your request to support, we can visit your place so you can stay at comfort while we work and resolve the issue. We’ll provide the support in your presence so you can be assured of the provided services.
In order to receive a support service from our end, yes, you’ll be required a proper internet connection, whether it is related to get support for Home, Business or Enterprise.
If you need additional service on an existing order, your technician will let our support team know. If you need a new service, you can book online or by phone. Please don't contact your technician directly to book an appointment or make a payment. The Support Nerds Guarantee and any Warranties only apply to services booked through our system.
No, Support Nerds excels in troubleshooting any non-hardware related issues directly and quickly. We only provide support via phone, chat & emails.
Most technology problems are software related, which typically can be fixed. However, problems that require physical repair or replacement of parts oftentimes can’t be fixed.
Support Nerds offers technical help for all computers and computer-related devices for your business. This inclusion is not limited to desktops, laptops, servers, monitors, smartphones, tablets, routers, network appliances, modems, network adapters, digital cameras, software applications, printers, multi-function machines, scanners, and networked electronics.
Some common issues that Support Nerds support include:
  • System Threat Removal
  • PC Tune-Up (fixing computer slowness)
  • Software Installation and Troubleshooting
  • Internet Connectivity – computers, smartphones, tablets, routers
  • Home Networking – wireless and wired
  • Printer/Multifunctional Printer/Scanner Installation and Troubleshooting
  • General Computer Issues – PC and Mac
  • Email related help
  • Data Backup
  • Technical Questions and Guidance
  • Network Appliances and many more
The time to resolve a problem varies as per the nature and severity of the problem. A resolution of an essential issue may take as meager as ten minutes, although most issues will take longer than that. More complex issues probably require an hour or more relying upon an assortment of factors. Support Nerds works as productive as expected under the circumstances to determine issues and answer questions.
We provide 1 year, half-yearly, quarterly and one-time plans, you may choose any of these for single and multiple devices. If we can’t fix your technical issue within 30 days of your initial purchase, you will receive a full refund of any charges paid.
Immediately. Simply call 1-(800) 246-7990 after you purchase Individual, Business, or Enterprise Plan by Support Nerds. While you can also contact us
on 1-(866) 322-2322 for general inquiry regarding our products and services.
Don’t worry. We have a money-back guarantee to cover you. For more details, visit our Terms & Conditions and Refund Policy.
Stay assured, as we cover desktop, personal computer, laptops, printers, tablets, and smartphones regardless of age or brand.
This is not the case as we provide support services for PCs and Laptops, regardless of brand and operating system.
A laptop or desktop system includes the computer, as well peripherals such as computer monitor, keyboard (wired or wireless), mouse (wired or wireless), external broadband modem or non-commercial router (wired or wireless).
The plan is non-transferable. Service Coverage applies to one device or system in your primary residence, belonging to you or someone in your house.
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (debit card must have a Visa or MasterCard logo to be accepted). We do not accept cash, check or money order.
No, please do not provide payment to your technician. Payment will be applied to your credit card on file. We do NOT accept any other forms of payment such as cash or check.
No tip is necessary. But feel free to thank them for doing a great job.
We offer a fixed base price for each service. Additional charges for extras are offered for some services. You’ll receive an exact quote while booking our services.
You could be charged an accidental damage/service fee based on the value of your device when you file a claim. A fee will be charged if your device needs to be replaced due to accidental damage.
All of our Individual Support plans include a 100% money back guarantee on the initial incident. If the technician has tried everything possible to resolve your issue, and the problem still exists, you will receive a full refund. Please visit our terms of service for full details about our money back guarantee policy.

Our Business Support plans do not include a money back guarantee. Please speak to a Support Nerds representative for more details.
You can call Support Nerds, and let our Support representative know that you would like to update your credit card/payment information for your Tech Support membership.
Support Nerds takes extraordinary measures to ensure that all customer data is stored securely and that card information is transferred in the most secure way possible. Support Nerds also maintains PCI compliance which is the industry standard for credit card security practices.
We understand that your financial situation can change and that you may find it difficult at times to pay for the support service hired. Support Nerds appreciates you as a customer and we want to work with you to ensure that you may get able to pay for the hired support service without it being a financial burden. Please call us to discuss your options with a Support Nerds representative.
If you are calling on behalf of someone else to cancel an Individual Support Plan, we require direct consent from the paying customer or power of attorney in order to proceed. Proof of power of attorney can be provided via email or fax while direct consent can be provided verbally over the phone. This policy protects the legal rights of our company as well as our customers.

Business Plans require the original user who signed the agreement at your company or organization or someone of equal or higher authority to be the one canceling the service.
Support Nerds individual support plans do not have any extra cancellation charges if you discontinue the service. Business Plans may have additional restrictions depending on the agreement signed. Please speak to a Support Nerds representative for more details.
Support Nerds does not provide prorated refunds. If you cancel before your current support period ends, you will still receive service for the rest of that time frame. The plan would then not automatically be renewed.
Support Nerds processes all credits and voids immediately upon approval to expedite the time it takes for funds to be credited or become available to your account. Please note that the process can vary in length depending on the speed of the credit card processors and your particular financial institution. So it’s possible that your credit may take up to 10 business days to complete. We have no control over the speed at which funds become available again or when credit is posted to your account.
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What Our Clients Say

“Excellent service and made every effort to help”

– Lois Woods

“I am happy with the immediate support with troubleshooting. I’m assured that all my troubles are resolved.”

– Timothy Frederick

“First time in 18 years I have had this type of problem with a computer. I really created quite a problem and Robert was able to get me going again. Thanks to Support Nerds – I am back working good.”

– Scot Heath

“I had a great experience with the technician . He fixed all me needs today. My computer is working great. I will always call Support Nerds for my future needs.”

– Gretchen Walker

“Support Nerd has help me with my computer many time I find them to be very professional. Great service!!!”

– Ruby Nail

“support nerds were extremely helpful. excellent experience. very professional. highly recommend.”

– Jose Torres