Categories of data subjects from whom we may collect data:
Information may include:
In addition, with respect to employees, former employees and applicants the additional categories of data may include:
We may collect information in a variety of ways, including:
Support Nerds will always request your consent to send you marketing communications - as per the Information Disclosure section below you may opt-out of this whenever you wish.
However, we will normally collect personal data from you only (i) where we have your consent to do so, (ii) where we need the personal data to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal data).
We will process your information for the purposes of operating our website and communicating with you as necessary to provide our services to you and in our legitimate commercial interests, for instance, when responding to your queries, undertaking marketing activities, improving our website and services or for the purposes of detecting or preventing illegal activities.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies may be used to
store items such as identifiers and user preferences. A website may set a cookie to the browser used if the browser’s preferences allow it.
Operational Cookies are required for the proper operation of the Support Nerds website, allowing you to move freely around and use secure areas of our website. These cookies allow our web pages to load faster and improve service performance.Third Party Cookies
Cookie settings can be changed in the settings of most web browsers.
You may refuse to accept cookies by modifying the settings on your browser.
Please note, if you choose to block cookies via the browser, you may not be able to access certain parts or functions of this website.
The information you provide for surveys will be used to support your relationship with Support Nerds. Support Nerds may use online surveys to ask visitors/customers for contact information (like their email address). We use contact data from our surveys to send the survey taker information about our company and promotional material on behalf of our partners. We may combine survey information with other data we hold about you.Contests/Giveaways
The information you provide during contests and giveaways will be used to support your customer relationship with Support Nerds. Support Nerds may ask for contact information (like your email address). We use contact data from these events to send users information about our company and promotional material from some of our partners. The contact information is also used to contact the visitor when necessary. We may combine this information with other data we hold about you.Careers
If you use the website to apply to work with us, the information you provide will be used to evaluate your candidacy for job opportunities with Support Nerds and to monitor recruitment statistics. We provide electronic applications on our site in which we ask job candidates for contact information (like their email address) and information regarding work history and education. We use third parties to help us to do that. We use contact data from our applications to contact those individuals whose backgrounds most closely meet our requirements to schedule a personal interview. As a global business, we may transfer your details outside of your home country and to other Support Nerds affiliated entities. Personal information about unsuccessful candidates will be held after the recruitment exercise has been completed and may be reconsidered should an appropriate position become available. Support Nerds will follow the applicable law as to destruction and deletion of such personal information. We may retain de-personalized statistical information about applicants to help inform our recruitment activities, but individuals should not be identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage, we will give more details about how we hold employee data.Information Disclosure
Support Nerds will not give or sell any information regarding you or your order and the products you purchase to any outside organization for its use in marketing or solicitation without your consent, save for the limited circumstances outlined in this
policy. Your information may be shared with group companies, agents, contractors or vendors of Support Nerds who provide data processing services to us or who otherwise process personal data for the purpose of performing services
for you or Support Nerds or for the purpose notified to you when we collected your personal data. Support Nerds may release personal data (including personally identifiable information) when required to by law if we have a good-faith
belief that such action is necessary to comply with a current judicial proceeding, in response to a lawful request by public authorities, a court order or legal process served on Support Nerds.
We may also disclose your information if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of the business or assets. If Support Nerds or substantially all of its assets are acquired by a third party, personal data held may be one of the transferred assets. Any third party who acquires assets from us may acquire all or part of our business. They may not be in the same line of business as we are. Similarly, your personal information may be passed on to a successor in interest in the event of a reconstruction, liquidation or administration.
While Support Nerds uses all reasonable efforts to safeguard your personal data, no security program is impenetrable, and criminals have been adept at circumventing widely adopted security safeguards. Accordingly you acknowledge that the use of the internet
is not entirely secure and that you provide personal information to Support Nerds at your own risk. Support Nerds cannot therefore guarantee the security or integrity of any personal data that are transferred from you or via the
internet. Any user or third party accessing Support Nerds’s website or services is responsible for its own use of the website and the services. Support Nerds is not responsible for any third party’s actions or its security controls
with respect to information that third parties may collect or process via the website, services or otherwise.
Support Nerds uses what we consider to be reasonable and appropriate organizational, technical and administrative measures to protect information under our control. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on Support Nerds's website when ordering or tracking products is held on a system which is designed to be secure. We use reputable advanced encryption technology which aim to protect you from unauthorized use of information supplied on our website. In addition, we may use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
You have the following data protection rights:
• You have the right to opt-out of receiving marketing communications from us. You can exercise this right by clicking on "unsubscribe" by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided.
• You may also have the following rights (although all of these rights are subject to some conditions and exceptions):
If we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect
processing of your personal data conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
You must be able to provide your name and email address or other information sufficient to allow us to identify you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.