Privacy Policy

We value the relationship which we have with our customers and are committed to responsible information-handling practices. We take great care in protecting your personal information and in complying with all applicable privacy laws, own internal standards, and best practices. Support Nerds INC. follows these privacy principles both over internet and off-line in the collection, use, security, and sharing of customer information:

NOTICE: When we ask for your personal information, we will tell you why we need it and what we will do with it.
CHOICE: When we contact you for advertising purposes, we will let you know how to remove your name from future marketing efforts.
SECURITY: We will use reasonable security measures to protect the personal information we receive from you.
SHARING: We may have to share your personal information with our supporting partners to provide their services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

INFORMATION COLLECTED BY Support Nerds INC.

As part of your interaction with Support Nerds INC., we may collect personal information such as:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Fax Number
  • Company
  • Interest and preferences
  • Registry or List information
  • Purchase or Transaction information
  • Credit card number and other payment information
  • Date of birth (in conjunction with promotions, credit card applications or credit checks)
We use the personal information you provide for purposes including, but not limited to:
  • Fulfill the request of Product and Services;
  • For internal operations;
  • Tracking and confirm on-site/ Live orders
  • Deliver or install products
  • Send you promotional emails ;
  • Protect you from fraud;
  • Contact you if you have subscribed our newsletter
  • For legal compliance;
  • Billing information;
  • Provide customer services
  • Respond to your comments and questions and provide customer service;
  • To provide you with advertisements based on your interests;
  • Improve our sites, products, and services;
  • Process and deliver contest entries and rewards;
  • Facilitate the provision of software updates, product support, and other services related to computer and other gadgets;
  • Send you catalogs and communicate with you about new contests, promotions and rewards, and upcoming events;
  • Circulate the important information related to modification in term and conditions, privacy policy and other amendments on website
  • Performing other business activities as needed, or as described elsewhere within this Policy.
PERSONAL INFORMATION PROVIDED TO SUPPORT NERDS FROM THIRD PARTIES

We save the information we received from/about friends or family. If you provide us information about others, or if others give us information about you, we may store that data and will only use that information for the specific reason it was provided.

Information from Third Parties

Support Nerds INC. obtains users information from third party providers in order to improve the accuracy of database, increase understanding of user behavior, or to identify potential customers.

Single Sign-On

We use a single sign-on service which allows you to sign into your account using third-party social networking login credentials such as your Facebook or Twitter accounts. This permits you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture, etc.

SHARING OF PERSONAL INFORMATION

Support Nerds INC. does not sell, rent or trade your personal information to third parties. We may share your personal information with suppliers and distributors for their internal administrative purpose and complete your transactions. These companies may use this information to offer you products and services that may be of interest to you.

  • Completing customer orders
  • Sending Support Nerds INC. promotional emails
  • Delivering packages
  • Scheduling and performing installations
  • Servicing products
  • Fulfilling subscription services
  • Conducting research, analysis or administering surveys
  • Processing credit card payments
  • Providing chat functions

The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full accountability for those posts and any consequences that may arise from posting this information.

CHOICES REGARDING YOUR PERSONAL INFORMATION

Support Nerds INC. communicates with our customers through multiple channels to keep you up-to-date on promotions, offers, customer experience content and new products or services. Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances.

Follow the directions on an e-mail or direct mail marketing communication you receive from us. Send an e-mail with your request and current contact information to: info@supportnerds.us If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

Support Nerds INC. will take the appropriate steps to modify your preferences with respect to our marketing communications. It takes some time to process your request.

Although you may have opted not to receive promotional offers, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.

UPDATING YOUR PERSONAL INFORMATION

Support Nerds INC. wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:
Call: Customer Care
Send a request to: info@supportnerds.us
If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

SECURITY OF YOUR PERSONAL INFORMATION

Whether you are receiving services, shopping on-site or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Support Nerds INC. cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

Please note: While Support Nerds INC. is able to protect personal information that is provided during the course of business, Support Nerds INC. cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.

Safe Shopping Policy on Support Nerds INC.

We use a variety of information security measures to protect your live transactions with us. The Support Nerds Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site, such as ordering information, including your name, address and credit card number.

COOKIES, CLICKSTREAM TECHNOLOGY, THIRD PARTY AD PROVIDERS AND INTEREST-BASED ADVERTISING Cookies

A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

You may oversee how your browser takes care of Cookies by modifying its protection and security settings. Every browser is distinctive, so allude to guidelines related to your browser to find out about cookies-related and other privacy and security settings that may be accessible. You can quit being addressed by certain Third-Party Ad-Servers and Support Nerds served advertisements online with the help of opt-out tool. We utilize Non-Identifiable Information to specifically serve you intrigue based advertisements with respect to third-party websites.

Third Party Ad Providers and Interest-Based Advertising

We use third-party advertising companies to serve ads when you browse Support Nerds or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Websites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.

Widgets

Widgets support functions that require that you disclose certain personally identifiable information given the user’s choice of participation. This information is collected in many different ways, such as forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site.

COLLECTION OF CHILDREN’S PERSONAL INFORMATION

We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information over internet from children under the age of 13.

CHANGES TO PRIVACY POLICY

Support nerds can do amendments, modification, and changes in “Privacy Statement” time to time. We will inform you about the modification via an email, or publish an important notice on our website.

You can also look at the last modified date of our “Privacy Policy”. Using our website after changes in Privacy Policy states that you agree with our recent modified Privacy Statement. If you notice any unacceptable amendment, you can ask us to remove your personal details from our database.

Questions

If you have any questions about our privacy policy you may email your questions or inquiries to info@supportnerds.us Give us a ring at
1-(866) 322-2322 for instant support.

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