Privacy Policy

We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices. Support Nerds INC. Support Nerds INC. follows these privacy principles both over internet and off-line in the collection, use, security, and sharing of customer information:

  • NOTICE:When we ask for your personal information, we will tell you why we need it and what we will do with it.
  • CHOICE:When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
  • SECURITY:We will use reasonable security measures to protect the personal information we receive from you.
  • SHARING:When may have to share your information with other companies helping us to provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.

    As part of your interaction with Support Nerds INC., we may collect personal information such as:

    • Contact information, including name, mailing address, phone number and e-mail address
    • Purchase information, including credit card number, billing and/or shipping information

    We may also collect demographic information, including age, personal interests and product preferences.
    While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

    • Schedule an appointment for services
    • Bring in your product for service
    • Purchase products or services
    • Set up an account
    • Schedule a delivery or an installation
    • Join the RewardZone loyalty program
    • Participate in a sweepstakes, promotion or survey
    • Contact us with a question or concern
    • Participate in other activities with Support Nerds INC.

    We use the personal information you provide for purposes including, but not limited to:

    • Fulfilling requests for products, services or information
    • Tracking and confirm on-site/ Live orders
    • Delivering or install products
    • Managing our RewardZone loyalty program
    • Providing customer services
    • Administering sweepstakes, promotions or surveys
    • Offering new products and services
    • Improving the effectiveness of our Web sites, our marketing endeavours and our services and offers
    • Conducting research and analysis
    • Sending marketing communications
    • Performing other business activities as needed, or as described elsewhere within this Policy.


    Information From/About Friends or Family If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend’s shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.

    Information from Third Parties

    Support Nerds INC. obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers.

    Single Sign-On

    We use a single sign-on service that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture, etc.


    Support Nerds INC. does not sell, rent or trade your personal information to third parties.
    We may share your personal information within the Best Buy Companies. These companies may use this information to offer you products and services that may be of interest to you.

    • Fulfilling customer orders
    • Sending Support Nerds INC. marketing communications
    • Delivering packages
    • Scheduling and performing installations
    • Servicing products
    • Maintaining our My Best buy loyalty program
    • Fulfilling subscription services
    • Conducting research, analysis or administering surveys
    • Sending regular mail and e-mail on behalf of Support Nerds INC.
    • Processing credit card payments
    • Providing chat functions

    The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

    Support Nerds INC. may also share your personal information with companies who have referred you to Support Nerds INC. for goods and services, or have provided space in their store locations for Support Nerds INC. to offer its goods and services, or have allowed Support Nerds INC. to have a presence on their web sites.

    Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

    At times we may partner with a third party to create a site that may look as if you are on a Support Nerds INC. page. These sites may be co-branded or may have the look and feel of being on our Web site. However, the information collected on these pages may not be covered under the Support Nerds INC. Privacy Policy.


    Support Nerds INC. communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services. Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
    If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances.

    Follow the directions on an e-mail or direct mail marketing communication you receive from us.
    Send an e-mail with your request and current contact information If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

    Support Nerds INC. will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system time lines, it may take some time to process your request. The following guidelines are provided for your convenience:

    30 business days for e-mails Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

    Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.


    Support Nerds INC. wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

    To update your name, address, phone number and/or e-mail information:

    • Call: Customer Care
    • Send a request to:
    • If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.


      Whether you are receiving services, shopping live/ on-site or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Support Nerds INC. cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

      Please note: While Support Nerds INC. is able to protect personal information that is provided during the course of business, Support Nerds INC. cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.

      Safe Shopping Policy on Support Nerds INC.

      We use a variety of information security measures to protect your live transactions with us. The Support Nerds Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site, such as ordering information, including your name, address and credit card number.


      A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

      Support Nerds INC. uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. However, you do have the option of saving your RewardZone membership ID in the cookie so it is easy to remember next time; this option will be found under My Account.

      You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Support Nerds INC. site.

      Third Party Ad Providers and Interest-Based Advertising

      We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.


      Widgets support functions that require that you disclose certain personal identifiable information given the user’s choice of participation. This information is collected in many different ways, such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site.


      We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information over internet from children under the age of 13.


      If you have any questions about our privacy policy you may email your questions or inquiries to
      Give us a ring at +1-866-322-2322 for instant support.



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