FAQ

HOW DO I GET TECH SUPPORT FROM SUPPORT NERDS?

Our tech experts are available at your request, i.e. after you purchase Individual or business plan, you’ll be given a dedicated toll-free number or a calling card application is installed on your device to chat. Just sign in to access the support application any time.

DO I HAVE TO CALL TO GET HELP?

Nope. You can chat with Support Nerds tech experts. Just click on the “Chat With an Agent” icon on your device to start a chat.

HOW MUCH DOES TECH SUPPORT SERVICE BY SUPPORT NERDS COST?

There are 1 year, half yearly, quarterly and one-time plans available to choose from for single and multiple devices.
If we can’t fix your technical issue within 30 days of your initial purchase, you will receive a full refund of any charges you have paid.

ARE THERE ANY HIDDEN FEES, LIKE INITIATION OR SETUP FEES?

Nope. There are no additional fees.

WHAT TYPES OF DEVICES ARE SUPPORTED BY SUPPORT NERDS?

Support Nerds certified technicians offer support for technology, gadgets and services ranging from computer to server support. We assist you to fix your dilemma remotely regarding device and services with the ease.

WHAT KIND OF ISSUES CAN SUPPORT NERDS TECH EXPERTS HELP WITH?

We’ve seen it all. If it is related to technology, we surely assist you to mend it. Got a new device? We make you learn how to use it.
We are really good at detaching or eliminating threats, accelerating computers, setting up updates and troubleshooting wireless networks. Still have some queries regarding our services, call and ask or chat with us.

DO I NEED TO BE CONNECTED TO THE INTERNET?

In order to receive a support service from our end, yes, you’ll require a proper internet connection, whether it is related to Home, Business or Enterprise. However, internet is the prime reason you contacted us.

DO I NEED TO LEAVE MY HOME FOR SERVICE?

With Support Nerds service, there is no need to lug your device to a store for service. Just sit back and let us do the work. We’ll securely log in to your computer and you can watch us solving your gadget issues, right on your screen. But you don’t need to stay on the line with our tech experts. Heck, you don’t even need to stay home. Go see a movie and we’ll leave you a note on your desktop or call you back when we’re done.

HOW MANY TIMES CAN I CONTACT SUPPORT NERDS WITH ISSUES?

WiIt’s always great to hear from you and we are happy to help you.

WHERE ARE YOUR TECH EXPERTS BASED?

Support Nerds is a US based IT solution provider and our technicians are based in US. Don’t get surprised if we bring up our weather and news.

HOW SOON AFTER MY PURCHASE, CAN I GET SUPPORT NERDS SERVICES?

Immediately. Simply call 1-800-304-1625 after you purchase individual, business or enterprise plan by Support Nerds.

WHAT HAPPENS IF SUPPORT NERDS TECH EXPERT CAN’T FIX MY TECHNICAL ISSUE?

Don’t worry. We have a money-back guarantee. For more details, visit our Terms & Conditions and Refund Policy. (Associate hyperlink)

WHAT IF MY DEVICE IS TOO OLD TO QUALIFY FOR SUPPORT SERVICE BY SUPPORT NERDS?

We cover desktop, personal computer, laptop computers, printers, tablets, and smartphones regardless of age or brand.

ARE ANY PC OR OPERATING SYSTEM BRANDS EXCLUDED FROM TECH SUPPORT SERVICE?

PCs or laptops, regardless of brand or operating system are covered.

WHAT IS A “SYSTEM” AS IT RELATES TO SUPPORT NERDS TECH SERVICE?

A laptop or desktop system includes the computer, as well peripherals such as computer monitor, keyboard (wired or wireless), mouse (wired or wireless), external broadband modem or non-commercial router (wired or wireless).

CAN I GIVE MY SUPPORT NERDS SERVICE COVERAGE TO SOMEONE ELSE?

The plan is not transferable. Service Coverage applies to one device or system in your primary residence, belonging to you or someone in your house.

WHAT IF I NEED TO CHANGE MY CREDIT CARD FOR AUTOMATIC PAYMENTS?

You can call Support Nerds, and let our Support representative know that you would like to update your credit card/payment information for your Tech Support membership.

HOW LONG WILL IT TAKE TO RESOLVE MY PROBLEM?

The time to resolve a problem varies as per the nature and severity of the problem. A resolution of an essential issue may take as meager as ten minutes, although most issues will take longer than that. More complex issues probably require an hour or more relying upon an assortment of factors. Support Nerds works as productive as expected under the circumstances to determine issues and answer questions. We’ll be quick, however, we will never give up the nature of the work that we offer.

WWILL SUPPORT NERDS TECHNICIANS VISIT MY HOME OR BUSINESS?

No, Support nerds excels in troubleshooting any non-hardware related issues directly and quickly. We only provide support via phone, chat & emails.

IS EVERY TECHNOLOGY PROBLEM THAT I MAY ENCOUNTER ABLE TO BE RESOLVED ?

No. Most technology problems are software related, which typically can be fixed. However, problems that require physical repair or replacement of parts oftentimes cannot be fixed.

WHAT KINDS OF TECHNOLOGY DOES SUPPORT NERDS SUPPORT FOR MY BUSINESS OR ORGANIZATION?

Support Nerds offers technical help for all computers and computer related devices for your business. This inclusion is not limited to desktops, laptops, servers, monitors, smartphones, tablets, routers, network appliances, modems, network adapters, digital cameras, software applications, printers, multi-function machines, scanners, and networked electronics.

WHAT TYPE OF ISSUES DOES SUPPORT NERDS SUPPORT FOR MY BUSINESS OR ORGANIZATION?

Some common issues that Support Nerds support includes:

  • System threat remove
  • PC Tune-Up (fixing computer slowness)
  • Software installation and troubleshooting
  • Internet connectivity – computers, smartphones, tablets, routers
  • Home Networking – wireless and wired
  • Printer/multifunction/scanner installation and troubleshooting
  • General computer errors and problems – PC and Mac
  • Email related help
  • Data backup
  • Technical questions and guidance
  • Network Appliances and many more

HOW CAN I PAY FOR SUPPORT NERDS SERVICE?

We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (debit card must have a Visa or MasterCard logo to be accepted). We do not accept cash, check or money order.

IF THE TECHNICIAN DOESN’T RESOLVE MY PROBLEM, DO I STILL HAVE TO PAY?

All of our Individual Support plans include a 100% money back guarantee on the initial incident. If the technician has tried everything possible to resolve your issue, and the problem still exists, you will receive a full refund. Please visit our terms of service for full details about our money back guarantee policy.
Our Business Support plans do not include a money back guarantee. Please speak to a Support Nerds representative for more details.

IS MY PERSONAL INFORMATION, INCLUDING CARD INFORMATION, SECURE?

Support Nerds takes extraordinary measures to ensure that all customer data is stored securely and that card information is transferred in the most secured way possible. Support Nerds also maintains PCI compliance which is the industry standard for credit card security practices.

IF I CANCEL MY SERVICE PRIOR TO MY NEXT BILLING DATE, WILL SUPPORT NERDS PROVIDE A PRORATED REFUND?

No. Support Nerds does not provide prorated refunds. If you cancel before your current support period ends, you will still receive service for the rest of that time frame. The plan would then not automatically renew going forward.

IS THERE A CANCELLATION FEE?

No. Support Nerds individual support plans do not have any extra cancellation fees if you no longer need the service. Business plans may have additional restrictions depending on the agreement signed. Please speak to a Support Nerds representative for more details.

I CAN'T AFFORD TO PAY FOR MY SERVICE. WHAT CAN I DO?

We understand that your financial situation can change and that you may find it more difficult at times to pay for service. Support Nerds appreciates you as a customer and we want to work with you to ensure that you are able to maintain service without it being a financial burden. Please call us to discuss your options with a Support Nerds representative.

CAN I CANCEL SUPPORT NERDS SERVICE ON BEHALF OF A FAMILY MEMBER, FRIEND OR SOMEONE ELSE IN MY COMPANY OR ORGANIZATION?

If you are calling on behalf of someone else to cancel an individual support plan, we require direct consent from the paying customer or power of attorney in order to proceed. Proof of power of attorney can be provided via email or fax, while direct consent can be provided verbally over the phone. This policy protects the legal rights of our company as well as our customers. Business plans require that the original individual who signed the agreement at your company or organization or someone of equal or higher authority be the one who cancels the service.

IF SUPPORT NERDS PROCESSES A REFUND, HOW LONG DOES IT TAKE FOR THE FUNDS TO BE RETURNED?

Support Nerds processes all credits and voids immediately upon approval to expedite the time it takes for funds to be credited or become available to your account. Please note that the process can vary in length depending on the speed of the credit card processors and your particular financial institution. So it’s possible that your credit may take up to 10 business days to complete. We have no control over the speed at which funds become available again or when a credit is posted to your account.

PREMIUM SUPPORT & SERVICES

REACH OUT TO US & GET OPTIMUM & QUICK SOLUTION

Delivering IT solutions is what we do the best! And along with solving your problems, we provide efficient, effective, innovative & creative resolution in a timely manner – On-Site & In-Store. We excel in meeting our client requirements when it comes to IT problems by providing quick solutions, friendly and caring support as well as customer satisfaction. Our Nerds are well versed with all the technical problems one face related to their network, data, security and devices. We provide a better customer experience, promising service, timely solution to all your IT problems.

  • Customize IT Solutions

  • On-Site & In-Store Support

  • Consistent & Committed Support

  • Hardware Repair & Maintenance

  • Timely Service Delivery & Optimum Satisfaction

CALL OUR NERDS: 1-866-322-2322

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Have Any Questions ?

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