By browsing Support Nerds, you are admitting to be obligated by its website’s Terms and Conditions, all applicable laws and regulations. If you refuse to accept these terms, you are not authorized to use and access Support Nerds website.
Please read all the terms and conditions thoroughly before making any purchase of product and services. We take steps to protect and maintain customer privacy when you browse and purchase an item through our website. You should review this agreement on a regular basis to know the changes in Terms and Conditions as it is an agreement between Support Nerds and you.
All the content available on Support Nerds including text, logo, buttons, graphics, visuals are property to Support Nerds and is duly protected by copyright and trademark law. Customers and visitors cannot impose any rights on the website howsoever.
If you do not comply with these Terms and Conditions then you will be denied browsing and purchasing products or services on the website.
Text, logo, graphics and other properties related to this website is solely owned by Support Nerds. Brand logos used on the website is property of their proprietors referred to display purpose and is secured by laws and regulations of the United States.
You have to ensure that: The personal information which you are prescribed to specify when you register as a customer is true, precise, and complete in all respects. You shall inform us immediately of any modification to the personal information by contacting us. You agree not to imitate any other person or entity or to use a false name or a name that you are not authorized to use.
You admit comprehensively to compensate, defend and hold us, our employees, agents, and suppliers harmless right away on demand, from and against all claims, liabilities, damages, losses, costs and expenses, consisting reasonable legal fees, arising violation of any conditions by you or any other liabilities occurring as your personal use or by any other person accessing the website using your Support Nerds’ account and/or your personal details.
We have the right to: revise or withdraw, temporarily or permanently, this website (or any part thereof) with or without any prior notice and you confirm that we shall not be accountable to you or any third party for any modification to or withdrawal of the website. We make amendments in terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to review regularly to check whether the conditions have been changed. If you do not agree to any amendment to the conditions then you must immediately stop using the website.
Privacy & Security
Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.
Support Nerds offers free shipping across United State. Most of the purchases are handled within 24 hours and are shipped through our trusted carriage partners and it can take 1-14 business days for the product to be delivered. You will get a predicted idea about value shipping, tax and delivery time at the time of checkout.
We will make the services available to you on a quick tech plan once the payment is complete from your end, along with a confirmation from our payment gateway. The payment will be collected by Support Nerds Inc., PA, USA. If you take the service for 6 months or a 1-year term, you may get a discount on pricing. You should agree to maintain your service for the subscribed period, if you sign up with us for 6 months or a 1 year plan.
Reasons for End of Term Plan
- Expiration of the Subscribed Plan
- Completion of the service before expiration of the relevant term
- Violation of Terms and Conditions or Policies of our company
- In the event of force-majeure cases
The process we follow for payment is by our payment gateway. Although it is a secure transaction, we advise you not to disclose or hand over your credit card or details to any of our staff. If you notice any unauthorized transaction or double payment, you are requested to contact us. Once we get the support request, our staff will check the service available for the account, we, therefore, request you to give us time for the staffs to check the status of your account though it usually takes 2 minutes.
With regards to the renewal policy, we don’t charge you for the renewal of any service since you have already made the payment. In order to give you a seamless PC support, we may call you before expiration of your subscription tenure. If you have any payment related query, please get in touch with us.
Extended Warranty & Accidental Damage Protection
Support Nerds Partners with Consumer Priority Service to Provide Customers Extra Product Protection in the form of OEM extended warranty & accidental damage protection for not only electronic devices but home appliances too. Please refer to the partnership agreement here.
Non Commercial Limitation
All services provided by Support Nerds are solely for personal and non-commercial purpose. Any reproduction, distribution, publication, modification, and sale of information, product or services are not at all supported and we will take legal action in such situation.
No Unlawful Use
With the support that we offer, you should agree not to use any services that are illegal and unlawful as prohibited by the law. Before approaching us, we request you to check that you are only using legal software or else there would be a suspension or termination of the service. It should be noted that all plans should be used adhering to fair usage policy. If we notice or detect that Support Nerds is sought for more number of PC’s than actually paid for then it’ll be treated against fair usage policy. You can get unlimited help for your PC, Laptops, Notebook, Mobile Devices etc.
Limitations of Liability
Once the final product or service is delivered and approved by the client-end, Support Nerds is not accountable to pay for any loss, damage or expenses of any nature that was induced by:
Changes in Terms
- Any third party
- Our actions that were expressly or specifically authorized by you, or by your employees or agents
- Misuse or abuse by anyone other than use
- Changes or modification of services by anyone other than us
- Products (including both hardware and software) not licensed or supplied by us that are attached to or used in the project
- Failure in maintaining the quality of services
- Modifying the source code done at the client's end
- Our failure to meet any delivery date or canceled or suspended supply of services
If you have any inquiries regarding our Terms and Conditions or Practices, please get in touch with us.
Support Nerds Inc.
72 Pottstown Pike
General Inquiries –1-(866) 322-2322
Support – 1-(800) 246-7990
Billing – 1-(800) 304-1625