Call Us Now on :for Optimum Support
Support Nerds INC. (Support Nerds) maintains separate refund policies based on the plan purchased by the Subscriber (“you”).
Single-Incident Plan Refunds:
Unused Single-Incident Plans must be used within 30 days of purchase. No refunds will be issued for unused Single-Incident Plans after 30 days.
A used Single-Incident Plan is eligible for refund if the issue/incident cannot be resolved by our technicians. In this case, refund requests must be made within 7 days of the last interaction with a Support Nerds technician. If a refund request is not received within 7 days, the Single-Incident Plan will be honored for a future issue/incident.
If the same initial problem reoccurs but after 30 days from the date of activation, and if problem could not be fixed this time, then Support Nerds doesn’t hold any commitment of refunding the money. Money back policy for original problem resides only in the first 30 days of activation.
Subscription Plan Refunds:
For Subscription Plans, refund requests will be honored if our technicians have not been able to resolve any issue within the first 30 days of the subscription. If Support Nerds has successfully resolved one or more cases, the Subscription Plan fees are not refundable.
For add-on plans, like downloading or installing any software, security license, operating system, refund will be honored if our technicians have not been able to fix the issue. If Support Nerds technicians has successfully resolved the issue, then the plan fees are not refundable. Support Nerds INC. (Support Nerds) issue refunds for all problems that turn out to be out-of-scope and problems that cannot be fixed over the phone, email or chat. If Customer is not satisfied and the issue is not fixed or the same issue crops up again and again, Support Nerds will honor the refund once a request is made by the Subscriber within 30 days since the issue was brought to the attention of Support Nerds.
Refund processed can take up to 7-10 business days to reflect in your respective bank account, credit card or debit card. However, a confirmation email regarding the refund will be sent immediately to your subscribed email address.
Support Nerds reserves the right, at any time and without notice, to update or otherwise modify this Refund Policy by posting such update or other modification at the Refund Policy page on the Website. Any update or other modification shall be effective immediately upon such posting. Accordingly, we encourage you to review this Refund Policy periodically to determine if it has been modified.
Delivering IT solutions is what we do the best! And along with solving your problems, we provide efficient, effective, innovative & creative resolution in a timely manner – On-Site & In-Store. We excel in meeting our client requirements when it comes to IT problems by providing quick solutions, friendly and caring support as well as customer satisfaction. Our Nerds are well versed with all the technical problems one face related to their network, data, security and devices. We provide a better customer experience, promising service, timely solution to all your IT problems.
Customize IT Solutions
On-Site & In-Store Support
Consistent & Committed Support
Hardware Repair & Maintenance
Timely Service Delivery & Optimum Satisfaction
Get updates, exclusive discounts and 10% off your first order.
Fast Response Time
Your Own IT Guy