End User Licence Agreement

Important legal notice to all users: Thoroughly read the following legal “Agreement” before you start using our website, product, and services. By browsing our website, you will be bound by Terms and Conditions of this agreement. If you don’t comply with our EULA, you are not permitted to browse Support Nerds website and use its product and services.

End-User License Agreement (EULA):

This End-User License Agreement (hereinafter “Agreement”) is a legal agreement between you (whether an individual or a single entity) and Support Nerds Inc. (hereinafter “Support Nerds”), with its headquarter at 600, Eagleview Blvd, Suite 300, Exton, PA-19341 for the use of “Support Services” which includes On-Site, In-Store and Remote Support Services for computer, printer, smartphones and other peripherals. These Support Services are delivered to you (“User”) in correspondence with the subscription license the user has purchased.

DESCRIPTION OF SERVICE

After purchasing a service from Support Nerds, user are permitted to get the following services via In-Store Support or Remote Support (Virtual Assistance provided by a Support Nerds employee):

  • Support for Laptop
  • PC Tuneup and Optimization
  • Support Services for Mac PC and Laptop
  • Data Recovery and Setup
  • Tech Support for iPad and iPhone
  • Hardware installation and setup
  • Smartphone Setup
  • Wireless Home Network Setup
  • Virus and Spyware Removal
  • Software Installation and Support
  • Printer Setup and Support
  • Email Setup etc

Note:
Services are based on a per-user concept and are limited to the computer system(s) registered under the obtained license.

MODIFICATION TO TERMS OF SERVICE

Support Nerds may change the terms and conditions of EULA from time to time. After any amendment to this agreement, a notice will be published on Support Nerds’ website to notify users. We hold the right to modify or terminate the service with or without any prior notice to users. Support Nerds shall not be accountable to user for modifying or discontinuing the Service. User is liable to accept EULA, its terms and amendments and abide to continue using the services.

THIRD PARTY SOFTWARE

Support Nerds may use third-party software to provide remote assistance, including LogMeIn and/or TeamViewer and/or Zoho Assist. This third-party software may be subject to other Terms and Conditions and Privacy Policy. By admitting to our Terms and Conditions, you shall automatically accept LogMeIn, Zoho Assist and/or TeamViewer Terms and Conditions and Privacy Policy. Please read the Privacy Policy, Terms and Conditions of LogMeIn, TeamViewer, and Zoho Assist thoroughly before making any purchase of our product and services. If you do not agree with their terms, you cannot use the Remote Support.

MINIMUM TECHNICAL AND SYSTEM REQUIREMENTS

To get relevant Support, user must meet minimum technical and system requirement which includes:
PC requirements:
Windows 7;
1GB RAM;

Mac requirements:
MacOS.

Hardware setup requirements:
Cable;
Original Install disc.

CUSTOMER’S RESPONSIBILITY TO BACK-UP DATA

Before offering the In-Store or On-Site support services to any user device, it is user’s accountability to:

  • Backup the data of computer hard disk, software, information or other files on any other electronic storage device.
  • Delete all videos and other media files from DVDs, cassettes, or compact disks.
  • User acknowledges that whether or not user asks for backup services from Support Nerds or its third-party service provider; neither Support Nerds nor third-party service provider shall be accountable for any data loss, data breach or corruption of data, software, videos, media files etc.
REFUND POLICY

Support Nerds values any feedback from the user and does the needful to troubleshoot every conceivable issue. Notwithstanding, if you are still not happy with our products and services you may request a refund. Please get familiar with our refund policy. It would be ideal if you take note that buying a membership permit affirms users' acknowledgment of the features and functionality of the services, they have already done an inspection of EULA, collected information and depiction about the service that is put forth in this Agreement as well as on the official site. Refund shall be processed if there is an occurrence of issues straightforwardly identified with the quality of our service.

Refund Terms and Conditions
  • The agreement can be revoked with an assurance of a full refund within 14 days.
  • Following 14 days inclusive of 30 days from the date of procurement, user shall get a calculated refund related to the difference between cost of Support Services Subscription and cost of a 1(One) Time Fix Service after monitoring how critical the issue is.
  • If the service is utilized exceeding the duration (over 30 days), it becomes non-refundable.
  • A discount demand can be claimed only during the membership time frame.

Before asking for a refund, the user must inform our Support Team of any issues that may emerge in relation to our service.

Our Support team is obliged to take all possible actions within their competence to troubleshoot the problem. If they affirm that the issue cannot be fixed, the refund shall be provided. Support Nerds is not accountable for any independent actions made by the user or help from third-party organizations.

To get a refund, user needs to draft a refund request to billing@supportnerds.us or contact the support team at 1-800-246-7990.

After accepting the refund request, our support specialists may take up to 5 days to process the request and respond.

In the event that refund cannot be processed due to terms and conditions set forth herein, the user shall be informed about the denial by means of an email or call as soon as possible.

Once the refund process has reached completion, further usage of the service is considered illegal.

The average time of the refund procedure is 5-7 days ( duration for the bank to process the payment).

LIMITATIONS TO SERVICE

Support Nerds shall not be accountable for any failure or an interrupted efficiency due to any cause beyond its control. Support Nerds and third-party service providers hold the right to discontinue delivering support services requested and alternatively refund user’s payment, completely or partially. No service shall be provided if the minimum system requirements are not met or other requirements of user are uncommon, extensive or beyond the limits of our Terms and Conditions( t&c link).

FORCE MAJEURE

Support Nerds shall not be responsible for any failure under this Agreement if the inability to perform the liability is because of any event beyond the control of Support Nerds consisting without limitation, consequential failure of the internet, natural disaster, riots, uprising strikes or other events of magnitude or type for which safety measures are not by and large taken in the industry.

INDEMNIFICATION

User consents to indemnify, protect, and holds Support Nerds (its affiliates and their respective officers, directors, employees and agents) harmless from and against any and all losses, costs, commitments, liabilities, activities, suits, reasons for activity, claims, requests, liens, encumbrances, security interests, settlements, judgments, and different costs (consisting but not limited to cost of defense, settlement, and reasonable attorneys' fees) of whatever kind or nature, including, yet not limited to, harm or annihilation to property, damage to any individual or people which are stated against, acquired, forced upon or endured by Support Nerds by reason of, or emerging from the accompanying:

  • User's breach of this Agreement
  • User's real or charged encroachment of any patent, copyright, trademark, competitive innovation or other property or contract right of some other individual
  • User's real or affirmed inability to immediately pay total due "Support Nerds" or third-parties
  • User's inability to consent to appropriate controls or laws
  • The demonstrations or oversights of Customer (its officers, chiefs, employees or agents).
SEVERABILITY

In the event that any part of this License is held invalid or unenforceable, the rest of the arrangements of this License shall be unimpaired and stay in full force and impact.

DISCLAIMER OF WARRANTIES

USERS PRECISELY ACKNOWLEDGE THAT THE USE OF “SUPPORT SERVICE” IS AT USER’S SOLE LIABILITY. THE SERVICE IS OFFERED ON AN “AS IS” AND “AS AVAILABLE BASIS”. “SUPPORT NERDS” PRECISELY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPLICIT OR IMPLICIT, CONSISTING, BUT NOT LIMITED TO THE IMPLICIT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A SPECIFIC REASON AND NON-INFRINGEMENT.

SUPPORT NERDS DESCRIBES NO WARRANTY THAT THE SERVICE WILL MEET USERS REQUIREMENTS, OR THAT THE SERVICE WILL BE STEADY, TIMELY, SAFE AND ERROR-FREE; NOR DOES “SUPPORT SERVICE” DESCRIBE ANY WARRANTY AS TO THE EFFICIENCY OR ACCURACY OF ANY INFORMATION ACQUIRED THROUGH THE SERVICE. USER ACCEPTS AND ALLOWS THAT ANY DATA DOWNLOADED OR ACQUIRED THROUGH THE USE OF SERVICE IS DONE AT USER’S DISCRETION AND LIABILITY AND THAT USER SHALL BE COMPLETELY ACCOUNTABLE FOR ANY DAMAGE TO USER’S SYSTEM OR ANY DATA LOSS. SOME AUTHORITIES DON’T PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SO A FEW OF THE ABOVE AVOIDANCES MAY NOT HAVE ANY SIGNIFICANT BEARING TO EVERY USER.

LIMITATION OF LIABILITY

"SUPPORT NERDS” SHALL NOT BE SUBJECT TO ANY DIRECT, INDIRECT, ACCIDENTAL, UNIQUE OR SIGNIFICANT DAMAGES ENSUING BECAUSE OF THE UTILIZATION OR THE IMPOTENCE TO USE THE SERVICE OR FOR COST OF ACQUISITION OF SUBSTITUTE PRODUCTS AND SERVICES OR RESULTING FROM ANY PRODUCTS AND SERVICES BOUGHT OR ACQUIRED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THE SERVICE OR COMMENCING UNAUTHORIZED ACCESS TO OR MODIFICATION OF USER’S TRANSMISSIONS OR INFORMATION, CONSISTING YET NOT LIMITED TO, LOSS OF BENEFITS, UTILIZE INFORMATION OR OTHER INTANGIBLE, REGARDLESS OF WHETHER "SUPPORT NERDS" HAS BEEN EDUCATED WITH RESPECT TO THE LIKELIHOOD OF SUCH HARMS. SOME AUTHORITIES DON'T PERMIT THE LIMITATION AND PROHIBITION OF OBLIGATION FOR COINCIDENTAL OR IMPORTANT DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT MATTER TO EVERY USER. "SUPPORT NERDS" UNDER ANY CIRCUMSTANCES MIGHT NOT BE ACCOUNTABLE FOR ANY MATERIAL OR MONEY RELATED MISFORTUNE CAUSED BY USER’S INTERFERENCE OF THE SETTLING PROCEDURE AND/OR ADDITIONALLY PHYSICAL RUPTURE OF THE GADGET DURING THE TROUBLESHOOTING SESSION.

It is user’s liability to back-up the software and data that is stored on user’s computers, hard drive(s), as well as on some other storage device the user may have and in connection with Support Sessions shall not be accountable for any loss, modification, or defilement of any product, information, or files.

GOVERNING LAW AND JURISDICTION, JURY TRIAL WAIVER

The Parties mutually acknowledge and concur that this Agreement shall be construed and implemented in accordance with the laws of United States, to the avoidance of the contentions of laws provisions thereof. In the event any disputes, contrasts or contentions emerge between the Parties in connection with this Agreement, the Parties shall completely investigate all conceivable outcomes for the friendly settlement. In case a genial settlement cannot be achieved, all question, contrasts or discussions shall be dictated by discretion regulated by the International Center for Dispute Resolution® as per its International Dispute Resolution Procedures, as changed by the ICDR® Online Protocol for Manufacturer/Supplier Disputes at that point as a result. The dialect of the arbitral proceedings shall be English.

THIRD-PARTY BENEFICIARY

For all reasons of this License, Support Nerds’ third-party licensors of Remote Support Sessions shall be explicitly considered an intended third-party recipient and shall have the privilege to enforce the terms and conditions of this License.

QUESTIONS OR COMMENTS

Have any questions, inquiries or remarks with respect to this License or the limited warranty, contact Support Nerds Inc. at 1-866-322-2322 or draft us an email at info@supportnerds.us.

quick call
Fast Response Time
friendly
Friendly Support
Customize
Customize Solutions
quick call
Pickup Service
friendly
Your Own IT Guy

What Our Clients Say

“Excellent service and made every effort to help”

– Lois Woods

“I am happy with the immediate support with troubleshooting. I’m assured that all my troubles are resolved.”

– Timothy Frederick

“First time in 18 years I have had this type of problem with a computer. I really created quite a problem and Robert was able to get me going again. Thanks to Support Nerds – I am back working good.”

– Scot Heath

“I had a great experience with the technician . He fixed all me needs today. My computer is working great. I will always call Support Nerds for my future needs.”

– Gretchen Walker

“Support Nerd has help me with my computer many time I find them to be very professional. Great service!!!”

– Ruby Nail

“support nerds were extremely helpful. excellent experience. very professional. highly recommend.”

– Jose Torres