What is the difference between PSA & RMM – Do you need it or not?

IT monitoring and management

As technology is rapidly changing, the methods of tackling IT problems are also evolving. Thanks to cloud-based tools known as remote monitoring and management and professional services automation platforms. On the one hand, RMM helps the IT department login to your computer remotely and troubleshoot the issue. On the other hand, the PSA extends the helping hand to the IT department tracking the business process like time management. It also helps in converting support tickets into invoices efficiently. In this blog, we are going to explore the definition of RMM & PSA. Along with that, we are going to dig deep whether or not you need it or not.

What is PSA: The definition.

PSA applications offer help to professional service providers in managing client’s engagement throughout the lifecycle of the project. A project would start when someone initiates a sales opportunity. Once the sales opportunity is created, they close the deal, and the resources are allocated to deliver the project successfully. When the invoices are issued, the service is charged, and cash is collected, the lifecycle ends.

PSA is a phenomenal software that builds consistency in the planning process, managing, and performance measurement throughout the entire project lifecycle. It unites all the business processes and data. Hence, it delivers the services predictably and more efficiently. It is almost similar to Enterprise Resource Planning (ERP) software, it the reason it is often called ERP in the organizations that deliver services to the customers.

Do you need PSA software?

To answer the question, you may ask yourself – is your business revolves around the fields like –

– Accounting

– Billing

– Invoicing

– Calendar management

– Resource management

– Client access

– Team collaboration

– Document management

– Project management

– Proposal generation

– Software integration

– Time and expense tracking

If the answer is yes, then it is safe to assume that you need professional services automation software. To put it in simple terms, it is an operating system for your MSP business. It brings a lot to the table, and it is much more than a help desk application solution.

As Managed Service Providers have to manage information about clients, assets and inventory, billable time, and so much more, it is safe to say that it offers an MSP as a customer management system.

The definition of RMM?

To put it in simple terms, Remote monitoring and management is managing a computer or the network from a remote location. You can manage all the activities on the system networks, workstations, servers, and endpoints clients from a remote location. It helps the MSPs manage and monitor the network operations with remote devices, also known as probes. It helps the Managed Service Providers in monitoring the network operations and infrastructure more efficiently.

Do you need RMM?

The RMM is a tool that improvises your overall business operations by enabling you to streamline your business processes with a client PSA software. It will dig deeper into the core and trace internal technical processes flaws, and improves them with RMM. It is a phenomenal method that helps you keep the costs of the labor to the bare minimum. If your company has a hybrid IT infrastructure that includes cloud systems, on-premises servers, etc. then, it is a wise option.

It combines the entire systems’ data under one roof so you can focus on maintaining the work that is required to minimize potential downtime. By integrating Remote Monitoring and Management tools with the client’s side professional services automation software, you can keep the operations costs down as well. It will provide all the updates and system status so you can manage them remotely before it brings disaster.

The only drawback is that it will not work efficiently in the absence of a reliable IT administrator. To implement RMM you need skilled professionals with substantial skills. Finding skilled professionals is time-consuming and expensive, but with Support Nerds, you can have peace of mind. It offers phenomenal RMM as well as IT Management and Monitoring services. It is one of the best cost-effective tools with which you can save a lot of time searching for the talent to manage those services.


Both RMM and PSA tools will provide you value and a range of benefits that boost your business operations by ten folds. With both of these services, you can manage potential downtime accordingly.

If you still having doubts about where to start, then shoot us an email. We are more than happy to assist you with all the technicalities. In fact, you can opt for our RMM services as well to boost your business operations.

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