Terms and Conditions

By browsing Support Nerds website, you are admitting to being obligated by its website Terms and Conditions, all applicable laws and regulations. If you refuse to accept these terms, you are not authorized to use and access Support nerds website.

Please read the all terms and conditions thoroughly before making any purchase of product and services. We take steps to protect and maintain customer privacy when you browse and purchase an item through our website. You should review this agreement on a regular basis to know the changes to Terms and Conditions as it is an agreement between Support Nerds and you.

All the content available on the Support nerds including text, logo, buttons, graphics, visuals are the property of Support Nerds and protected by suitable copyright and trademark law. Customers and visitors can’t pretend their own rights over any part of the website.

If you are not complying with these Terms and Conditions then you may not allow browsing the website and purchase products and services.

Ownership

Text, logo, graphics and other properties related to this website are owned by Support Nerds and the brand logos used on the website are the property of their proprietors which are referred to display purposes and are secured by United States laws and regulations.

User Registration

You have to ensure that: The personal information which you are prescribed to specify when you register as a customer is true, precise, and complete in all respects. You will inform us immediately of any modification to the personal information by contacting us. You agree not to imitate any other person or entity or to use a false name or a name that you are not authorized to use.

Indemnity

You admit comprehensively to compensate, defend and hold us, and our employees, agents, and suppliers, harmless right away on demand, from and against all claims, liabilities, damages, losses, costs and expenses, consisting reasonable legal fees, arising out of any violation of the conditions by you or any other liabilities occurring out of your use of this website, or the use by any other person accessing the website using your Support Nerds’ account and/or your personal details.

Our Rights

We have the right to: revise or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be accountable to you or any third party for any modification to or withdrawal of the website. We make amendments in terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to review regularly to check whether the conditions have been changed. If you do not agree to any amendment to the conditions then you must immediately stop using the website.

Privacy & Security

Usage of Support Nerds website is inclined to our Privacy Policy. If you have any query related to how we collect and use your personal details, browse our Privacy Policy (link) page. If you are a registered user, keep the password confidential for limiting access of your PC. If secrecy of your password is broken in any way, you will communicate with us immediately without any delay. Support Nerds has all the rights to make any move, as it is crucial and sensible to maintain the safety of the website.

Order Confirmation

Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.

Shipping Policy

Support Nerds offers free shipping across United State. Most of purchases are handled within 24 hours and are shipped through our trusted carriage partners and it can take 1-14 business days for the product to be delivered. You will get a predicted idea about value shipping, tax and delivery time at the time of checkout.

Payment

We will make the services available to you on a quick tech plan once the payment is completed from your side, along with the confirmation from our payment gateway. The payments will be collected by Support Nerds Inc., PA, USA If you take the service for 6 months or 1-year term, you may get a discount on pricing. You should agree to maintain your service for the subscribed period, if you sign up with us for 6 months or 1 year plan.

Reasons for End of Term Plan
  • Expiration of the Subscribed Plan
  • Completion of the service before expiration of the relevant term.
  • Violation of Terms and Condition and Policies of our company
  • In the event of force-majeure cases

The process we follow for payment is by our payment gateway. Though it is a secure transaction yet we advise you not to disclose or hand over your credit card or details to any of our staff. If you notice any unauthorized transaction or double payment, you are requested to contact us. Once we get the support request, our staff will check the service available for the account, we, therefore, request you to give us time for the staffs to check the status of your account though it usually takes 2 minutes.

Renewal Policy

With regards to the renewal policy, we don’t charge you for the renewal of any service since you make the payment. In order to give you a seamless PC support, we may call you before expiration of your subscription tenure. If you have any payment related query, please get in touch with us.

Non Commercial Limitation

All services provided by Support Nerds are solely for personal and non-commercial purpose. Any reproduction, distribution, publication, modification, and sale of information, product or services are not at all supported and we will take legal action in such situation.

No Unlawful Use

With the support that we offer, you should agree not to use any services that are illegal and unlawful as prohibited by the law. Before approaching us, we request you to check that you are only using legal software or else there would be a suspension or termination of the service. It should be noted that all plans should be used adhering to fair usage policy. If we notice or detect that Support Nerds is sought for more number of PC’s that actually paid for then it’ll be treated against fair usage policy. You can get unlimited help for your PC, Laptops, Notebook, Mobile Devices etc.ur PC, Laptops, Notebook, Mobile Devices etc.

Limitations of Liability

Once the final product or service is delivered and approved by the client-end, Support Nerds is not accountable to pay any loss, damage or expenses of any nature that was induced by:

  • Any third party.
  • Our actions that were expressly or impliedly authorized by you, or by your employees or agents
  • Misuse or abuse by anyone other than us.
  • Changes or modification of services by anyone other than us.
  • Products (including any hardware or software) not licensed or supplied by us that are attached to or used in the project.
  • Failure to maintain the quality of services.
  • Modifying the source code is done at the client's end.
  • Any breach of obligations or responsibilities set out in this terms of use.
  • Our failure to meet any delivery date or canceled or suspended supply of services.
Changes in Terms

We have all the rights to suspend or adjust any part of these Terms of Use in our sole consideration. If we do modification that affects your usage of Support Nerds, we will post a notification of the change in the Terms of Use page. If you don't agree with the advancement, delete your account and don’t use the website after the effective date of amendments. We suggest that you return to our Terms of Use regularly to stay updated about any changes in Terms of Use.

Contact Us

If you have any inquiries regarding our Terms and Conditions or practices please get in touch with us.

Address

Support Nerds Inc.
600 Eagleview Blvd, Suite 300
Exton, PA-19341

Call

General Inquiries(866) 322-2322
Support (800) 246-7990
Billing (800) 304-1625

Email

General: info@supportnerds.us
Support: support@supportnerds.us
Billing: billing@supportnerds.us

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What Our Clients Say

“Excellent service and made every effort to help”

– Lois Woods

“I am happy with the immediate support with troubleshooting. I’m assured that all my troubles are resolved.”

– Timothy Frederick

“First time in 18 years I have had this type of problem with a computer. I really created quite a problem and Robert was able to get me going again. Thanks to Support Nerds – I am back working good.”

– Scot Heath

“I had a great experience with the technician . He fixed all me needs today. My computer is working great. I will always call Support Nerds for my future needs.”

– Gretchen Walker

“Support Nerd has help me with my computer many time I find them to be very professional. Great service!!!”

– Ruby Nail

“support nerds were extremely helpful. excellent experience. very professional. highly recommend.”

– Jose Torres