Frequently Asked Questions

Our tech experts are available at your request, i.e. after you purchase Individual or business plan, you’ll be given a dedicated toll-free number or a calling card application is installed on your device to chat. Just sign in to access the support application any time.
Nope. You can chat with Support Nerds tech experts. Just click on the “Chat With an Agent” icon on your device to start a chat.
There are 1 year, half-yearly, quarterly and one-time plans available to choose from for single and multiple devices.
If we can’t fix your technical issue within 30 days of your initial purchase, you will receive a full refund of any charges you have paid.
Nope. There are no additional fees.
Support Nerds certified technicians offer support for technology, gadgets, and services ranging from computer to server support. We assist you to fix your dilemma remotely regarding device and services with the ease.
We’ve seen it all. If it is related to technology, we surely assist you to mend it. Got a new device? We make you learn how to use it.
We are really good at detaching or eliminating threats, accelerating computers, setting up updates and troubleshooting wireless networks. Still have some queries regarding our services, call and ask or chat with us.
In order to receive a support service from our end, yes, you’ll require a proper internet connection, whether it is related to Home, Business or Enterprise. However, the internet is the prime reason you contacted us.
With Support Nerds service, there is no need to lug your device to a store for service. Just sit back and let us do the work. We’ll securely log in to your computer and you can watch us solving your gadget issues, right on your screen. But you don’t need to stay on the line with our tech experts. Heck, you don’t even need to stay home. Go see a movie and we’ll leave you a note on your desktop or call you back when we’re done.
It’s always great to hear from you and we are happy to help you.
Support Nerds is a US based IT solution provider and our technicians are based in US. Don’t get surprised if we bring up our weather and news.
Immediately. Simply call 1-800-304-1625 after you purchase individual, business or enterprise plan by Support Nerds.
Don’t worry. We have a money-back guarantee. For more details, visit our Terms & Conditions and Refund Policy. (Associate hyperlink)
We cover desktop, personal computer, laptop computers, printers, tablets, and smartphones regardless of age or brand.
PCs or laptops, regardless of brand or operating system are covered.
A laptop or desktop system includes the computer, as well peripherals such as computer monitor, keyboard (wired or wireless), mouse (wired or wireless), external broadband modem or non-commercial router (wired or wireless).
The plan is not transferable. Service Coverage applies to one device or system in your primary residence, belonging to you or someone in your house.
You can call Support Nerds, and let our Support representative know that you would like to update your credit card/payment information for your Tech Support membership.
The time to resolve a problem varies as per the nature and severity of the problem. A resolution of an essential issue may take as meager as ten minutes, although most issues will take longer than that. More complex issues probably require an hour or more relying upon an assortment of factors. Support Nerds works as productive as expected under the circumstances to determine issues and answer questions. We’ll be quick, however, we will never give up the nature of the work that we offer.
No, Support nerds excels in troubleshooting any non-hardware related issues directly and quickly. We only provide support via phone, chat & emails.
No. Most technology problems are software related, which typically can be fixed. However, problems that require physical repair or replacement of parts oftentimes cannot be fixed.
Support Nerds offers technical help for all computers and computer-related devices for your business. This inclusion is not limited to desktops, laptops, servers, monitors, smartphones, tablets, routers, network appliances, modems, network adapters, digital cameras, software applications, printers, multi-function machines, scanners, and networked electronics.
Some common issues that Support Nerds support includes:
  • System threat remove
  • PC Tune-Up (fixing computer slowness)
  • Software installation and troubleshooting
  • Internet connectivity – computers, smartphones, tablets, routers
  • Home Networking – wireless and wired
  • Printer/multifunction/scanner installation and troubleshooting
  • General computer errors and problems – PC and Mac
  • Email related help
  • Data backup
  • Technical questions and guidance
  • Network Appliances and many more
We accept all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards (debit card must have a Visa or MasterCard logo to be accepted). We do not accept cash, check or money order.
All of our Individual Support plans include a 100% money back guarantee on the initial incident. If the technician has tried everything possible to resolve your issue, and the problem still exists, you will receive a full refund. Please visit our terms of service for full details about our money back guarantee policy.
Our Business Support plans do not include a money back guarantee. Please speak to a Support Nerds representative for more details.
Support Nerds takes extraordinary measures to ensure that all customer data is stored securely and that card information is transferred in the most secure way possible. Support Nerds also maintains PCI compliance which is the industry standard for credit card security practices.
No. Support Nerds does not provide prorated refunds. If you cancel before your current support period ends, you will still receive service for the rest of that time frame. The plan would then not automatically renew going forward.
No. Support Nerds individual support plans do not have any extra cancellation fees if you no longer need the service. Business plans may have additional restrictions depending on the agreement signed. Please speak to a Support Nerds representative for more details.
We understand that your financial situation can change and that you may find it more difficult at times to pay for service. Support Nerds appreciates you as a customer and we want to work with you to ensure that you are able to maintain service without it being a financial burden. Please call us to discuss your options with a Support Nerds representative.
If you are calling on behalf of someone else to cancel an individual support plan, we require direct consent from the paying customer or power of attorney in order to proceed. Proof of power of attorney can be provided via email or fax, while direct consent can be provided verbally over the phone. This policy protects the legal rights of our company as well as our customers. Business plans require that the original individual who signed the agreement at your company or organization or someone of equal or higher authority be the one who cancels the service.
Support Nerds processes all credits and voids immediately upon approval to expedite the time it takes for funds to be credited or become available to your account. Please note that the process can vary in length depending on the speed of the credit card processors and your particular financial institution. So it’s possible that your credit may take up to 10 business days to complete. We have no control over the speed at which funds become available again or when a credit is posted to your account.
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What Our Clients Say

“Excellent service and made every effort to help”

– Lois Woods

“I am happy with the immediate support with troubleshooting. I’m assured that all my troubles are resolved.”

– Timothy Frederick

“First time in 18 years I have had this type of problem with a computer. I really created quite a problem and Robert was able to get me going again. Thanks to Support Nerds – I am back working good.”

– Scot Heath

“I had a great experience with the technician . He fixed all me needs today. My computer is working great. I will always call Support Nerds for my future needs.”

– Gretchen Walker

“Support Nerd has help me with my computer many time I find them to be very professional. Great service!!!”

– Ruby Nail

“support nerds were extremely helpful. excellent experience. very professional. highly recommend.”

– Jose Torres